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Privacy Policy

Effective Date: 1st August 2026

At Ivorylane Healthcare, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under UK data protection law.

Who We Are

Ivorylane Healthcare is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we use your information, you can contact us:

Email: [your@email.com] TBC

What Information We Collect

We only collect personal information that you choose to provide to us, including:

  • Your name
  • Email address
  • Telephone number (if provided)
  • The contents of any message you send through our contact form or by email

Our website may also collect limited technical information automatically, such as your IP address, browser type, and device information, through cookies where applicable.

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Communicate with you about our services
  • Provide customer support
  • Improve our website and services
  • Meet our legal obligations where necessary

We do not sell your personal information.

Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information because:

  • It is necessary to respond to your enquiry or take steps before entering into a contract with you.
  • It is in our legitimate interests to operate and improve our business and website.
  • Where required, we rely on your consent, for example if you choose to receive marketing communications.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Sharing Your Information

We do not share your personal information with third parties unless:

  • It is necessary to provide our services.
  • We use trusted service providers who process information on our behalf.
  • We are required to do so by law.
  • You have given us your consent.

Any third-party providers we use are required to keep your information secure and process it in accordance with UK data protection laws.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings at any time.

Your Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information in certain circumstances.
  • Request restriction of processing.
  • Object to processing where applicable.
  • Request a copy of your data in a portable format where appropriate.
  • Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

You can find more information at https://ico.org.uk/.

We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

We recommend checking this page periodically to stay informed about how we protect your information.